Customer Success Manager - Store AI Solution Section, Incubation Office (INCO)

Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

<Department>
This is the New Business Development department within the Group Company Division.*
*A department that reports directly to senior management and is responsible for creating new businesses and formulating and executing strategies for large-scale, cross-organizational projects involving the entire group.

<Service>
We are seeking team members to help drive the business of Rakuten Anshin Signage, the newest service among the more than 70 services offered by the Rakuten Group.

Position:

Why We Hire

To drive further growth in our Store AI Solution business and expand the adoption of our services, we are seeking a Customer Success Manager to lead upselling and cross-selling efforts with existing customers.

<Attractive Features>
・Attractive business or organizational phases
└ You can experience the 0→1 and 1→10 phases of a new business

・Attractive autonomy and organizational culture
└ You’ll enjoy a high degree of autonomy in an environment where you can take ownership and work proactively

・Career progression (skills gained and career paths)
└ You can gain experience in a wide range of roles-such as business planning and service planning-while building your customer success expertise
└ Since the business is in an expansion phase, there is a high likelihood of advancing to a managerial position

・Differentiation from Competitors (The Appeal of Leveraging This Business and Rakuten Group Resources)
└ You’ll frequently collaborate with various Rakuten Group companies, such as Rakuten Payment and Rakuten Mobile, enabling you to achieve customer success by integrating with the Group’s diverse services
 

Position Details

<Business Overview>
We aim to solve challenges in the retail industry using AI and the latest technologies.

<Main Responsibilities>
Manage customer success operations for large and mid-sized companies that have already implemented AI solutions

Work Environment

<Organizational Structure>
・Team Size: A small, elite team consisting of 13 members
・Age Range: Primarily in their 30s
・Percentage of Mid-Career Hires: 100%

<Backgrounds of Mid-Career Hires>
Our team members have joined us after successful careers at foreign-affiliated consulting firms, foreign-affiliated IT companies, major IT firms, foreign manufacturers, general trading companies, and major financial institutions.

<Examples of Career Paths for Successful Mid-Career Hires>
Joined as a sales representative and subsequently transitioned to business strategy planning

Mandatory Qualifications:

Candidates who have consistently resolved customer challenges in a corporate sales or customer success role. Additionally, candidates who have achieved a high level of success in upselling and cross-selling after resolving customer challenges (approximately 5 years of experience required).

Desired Qualifications:

・Sales and customer success experience in the retail industry
・Experience negotiating with executive-level management at large corporations

<Ideal Candidate Profile>
・Individuals who want to make society better through the services they provide
・Individuals who want to work in an organization that feels like a startup, even though it is a large company
・Individuals who want to provide a variety of solutions across multiple industries, rather than offering a fixed solution to a specific industry
・Individuals who want to enjoy their work by proactively creating opportunities, rather than simply completing assigned tasks

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Related Pages
・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/

・Employee Conditions: https://global.rakuten.com/corp/careers/information/

・Culture: https://global.rakuten.com/corp/careers/culture/

#business #consultingsales #groupcompanydiv

Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)